FAQ

wendy and eric ready to answer your questions
Wendy and Eric ready to answer your questions
CAN YOU PLEASE LET ME KNOW WHEN AN ITEM IS BACK IN STOCK?

We have now automated this process through the SVG Wishlist! If you go to the individual Product View, you will see the little heart symbol with ‘Add to Wishlist’ underneath the Add to Cart button, or underneath the words Currently Sold Out! if we’re out of stock. Select the ‘Add to Wishlist’ and here you can add different names for your various Wishlists, or just simply select ‘Add to Wishlist’ and then ‘View Wishlist’.

If you wish to view your Wishlist later, it can be found in your SVG Account area. If you don’t have a SVG Account and add to your Wishlist, it seems to work, but there’s no way to make any adjustments and the system reminds you to ‘Please register to Stone Valley Games in order to use all Wishlist features.’

While in your SVG Wishlist view, at the bottom you will notice several categories – once of which is ‘Notifications’. Select that and one of the two options is ‘Product stock status changed’. Select that and hit ‘Update Settings’.

Then, when we add stock to that product the system will send you an email with the title ‘A product of your Wishlist is in stock’, so you’ll be one of the first to know it’s back on the shelves!

HOW DO YOU ESTIMATE SHIPPING COSTS?

We use the United States Postal Service (USPS) and UPS for shipping, Shipping rates are calculated solely on the product weight and dimensions in the cart and the zip code they are going to. Zip codes further away from our home base in Huntsville, Alabama will be more expensive than those closer to us. Generally USPS provides a better rate for smaller items with UPS becoming a better option as the cart gets heavier. I would say right around the 6 to 7 pound mark is where the split between the shippers becomes pronounced.

The weight of the materials we use to ship, including the box / padded envelope, plastic wrap, protective bubble wrap, are not calculated in what you pay for shipping. Additionally, how quickly we process your order is not impacted by the shipping cost. We treat every order with the same attention and our goal is to get orders out the same or next day. You’ll know it too, as we will keep you informed on when we have your shipment packed up and provide the tracking email as well. Also, if the weight of our box and padding push the item over the weight threshold you paid for, we pay for that difference as well.

This is why we package everything with the same care regardless of if you paid for shipping or you’ve met a Free Shipping threshold – because that cost is already ours to bear.

DO YOU SHIP INTERNATIONALLY?

Yes, but only to Canada. Understand there is only one shipping method too – USPS Priority International, and that shipping rates are quite expensive.

Not ‘really’ International but note that we also ship to the US Offshore Insular areas of American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands.